Hello, my name is Jean Murillo. I am the owner and operator of Beach Ready Auto. Our repair facility is founded on a disagreement with the way many garages are operated and managed. Our team at Beach Ready Auto understands that people find it hard to part with their money, especially for car repair. We strive to acknowledge customers’ concerns and provide transparent service.
We believe customers should be armed with as much information as they want to digest. For some, that means knowing the difference between a u-joint and a ball-joint. For others, it means knowing how to replace the windshield-wiper fluid and nothing more. Car owners are welcome to come into the service area when their car is on the lift and talk to one of our technicians. We’re promoting an environment where customers feel welcome and respected.
Our standards have been set high to insure the highest quality of professional auto repair work is always completed.
There's no greater peace of mind than knowing you have one less worry by having your vehicles serviced by the professionals at your local NAPA AutoCare Center. They stand behind their work with the NAPA AutoCare Peace of Mind Warranty.
24 Months, 24,000 Miles Nationwide Warranty
It's a written warranty that is honored at more than 14,000 locations nationwide - more than any other automotive repair brand.
So - no matter where your travels take you - if you ever experience a problem with a covered repair, you can count on a NAPA AutoCare Center being nearby.
What are the Benefits to You?
Included FREE with your qualifying repair or service work. Covers parts and labor on qualifying repairs and services for 24 months/24,000 miles.
Extend your coverage to 36 months/36,000 miles when you use your NAPA AutoCare EasyPay Credit Card (applications available at our location).
Honored nationwide by thousands of NAPA AutoCare Centers, so you're protected even when you travel.
For warranty service outside a 25 mile radius from your original repairing location, contact the NAPA AutoCare Warranty Administrator at 800-452-NAPA (6272). For warranty service inside a 25 mile radius from your original repairing location, please contact your original location for service.
Issue: You drop your vehicle off, and two days later you get a call with the diagnosis and are advised that parts are ordered and it will be another couple of days before work can start.
Resolution: We will be sure to get the vehicle in the same day to quickly offer advice on maintenance and repairs. We will do our best to stock the most commonly used parts; if we have to order parts, this will be done immediately upon your approval, and work will begin as soon as the parts arrive. This could potentially cut the repair time in half.
Issue: The service manager (salesman) is heavily focused on upsell.
Resolution: Heavy upselling would certainly create more profit from the initial visit, but we believe that by being up-front and honest and by saving the customer money, we create a long-lasting relationship that pays in the long run.
Issue: Parts are replaced until the problem is fixed.
Resolution: This can be attributed to two reasons. First, it may be done to create a larger ticket for the customer and so more profit for the service manager, the tech, and the shop. The other reason may be honest, but is the result of the technician’s lack of skills and expertise. This issue is resolved by treating the customer as we would like to be treated, and only employing the very best mechanics who have many years of experience. This solution ultimately saves the customer money, and we hope again that it creates lifetime customers.
Issue: Substandard waiting areas. You want the comfort of the big dealership but the care and affordability of the small repair shop
Resolution: We offer two comfortable waiting rooms. One area is designed for the family with children, it includes play toys and cartoons playing all day. The other offers TV, complimentary WI-FI and Coffee.
Issue: I have a European vehicle so I have to take it to Virginia to have it serviced by the dealership.
Resolution: At Beach Ready Auto we do not only have the expertise but also the latest technology to diagnose and fix most "dealer only" problems. Many garages do not carry this technology and so are unable to carry out specialist repairs.